Refund policy

At Mamo Store BW, we want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and the process for requesting a return, exchange, or refund.

1. Eligibility for Returns

You may request a return or exchange within 7 days from the date of delivery, subject to the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • All tags, labels, and original packaging must still be attached.

  • The item must not show signs of wear, washing, alteration, or damage caused by the customer.

  • You must provide proof of purchase (order number or invoice).

  • Return requests must be submitted via email to our support team.

2. Non-Returnable Items

Certain products cannot be returned or refunded, including:

  • Custom-made or tailored items

  • Personalized or special-order pieces

  • Items that have been worn, washed, altered, or damaged

  • Products returned without original tags or packaging

  • Final sale, clearance, or promotional items where specified at purchase

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please:

  • Inspect your order immediately upon delivery.

  • Notify us within 48 hours of receiving the item.

  • Email us with:

    • Clear photos of the damage or issue

    • Your order number

    • A brief description of the problem

Once reviewed and approved, Mamo Store BW will arrange one of the following:

  • A replacement item

  • An exchange

  • A full refund (if replacement is not available)

4. How to Start a Return

To initiate a return, exchange, or refund request, please contact us:

📧 Email: mamostorebw@gmail.com

Please include the following information:

  • Order number

  • Photos (if applicable)

  • Reason for the return or exchange request

Our team will review your request and respond within 3 business days with further instructions.

5. Customer Responsibilities

For non-defective returns, the customer is responsible for:

  • Return shipping costs

  • Ensuring the item is securely packaged for return

Additional conditions:

  • Original shipping fees are non-refundable

  • If shipping was free during a promotion, the shipping cost may be deducted from the refund

  • Returned items must be in resalable condition

Mamo Store BW reserves the right to refuse returns that do not meet these requirements.

6. Refund Processing

If a refund is approved:

  • Refunds will be issued to the original payment method used at checkout

  • Please allow 7–14 business days for processing

  • Your bank or payment provider may require additional time for the funds to reflect in your account

7. Handling / Restocking Fees

In certain cases, non-defective returns may be subject to a restocking or handling fee (up to 15–20% of the item value) to cover inspection and processing costs.

Any applicable fees will be deducted from the refund amount.

8. Product Quality & Warranty

We stand behind the quality of our products. If you experience a manufacturing defect, please contact us as soon as possible.

Each claim will be reviewed individually, and we will determine whether the item qualifies for replacement, repair, or refund.

9. Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws.

Customers retain the right to return goods that are defective, not as described, or not fit for their intended purpose.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

📧 Email: mamostorebw@gmail.com

Our support team will be happy to assist you.